Good User Reputation for Alta Roller Shades - Waterproof and environment-friendly roller shutters – Hande

[Q&A]

Q: Are you manufactory or trading company?
A:Both. We have roller blind fabric, solar screen fabric and blind manufacturingand fabrication facilities,trading team, professional customer service team etc.We also have the world class equipment including yarn coating, weaving, fabriccoating, heatsetting, and also automatic cutting and welding equipment.the quality control system is established,we pass lso 9001 and 14000,andhave variety of quality certification such as Green guard, Oeko-Tex 100 etc.

Q: What about the warranty?
A: For our finished blinds, we usually offer a one-year warranty.For fabrics, weoffer 5 years.

Q: What is the way of shipping?
A: For small quantities, we usually send by express, the charge depends on thedestination, weight and size of your blinds.For large quantities, we have
long-term cooperated shipping company and can provide you a reasonablefreight.

Q: How to get a sample? 
A: We supply free A4 fabric samples and customer pays for the postage. We
also have the full range of collection books including roller blind, zebra blind andsheer shades, honeycomb blind, vertical blind etc., we can offer you a discountto buy them. Usually for four to seven days.But you need pay for the freight, youcan directly place an order of the “sample” products.

Q: Can you provide OEM/ODM service?
A: For fabric,yes, we have our RD department and can do the design accordingto your sample, but if design is supplied by you, it will need a minimum quantity.We can make any OEM/ODM products according to your request.
For Blind, we have variety range of product for you to choose and also we canuse your brand for labeling.

Q: What’s your advantage?A:
(1) We are vertical integrated from fabric to finish blind, so that we have compet-itive price with reasonable quality than most of competitors,and also we can
control the entire process to give you the stable qualified product consistently.(2) Fast response and professional suggestion on all inquiries
() Fast delivery as we have most of fabric in stock, our’stock level is about 1million M2 as usual,so can give you the variety of choice.
(4) Flexible order amount for products in stock.